the Z Store

[russaroll]

I decided to put some nice rebuilt su carbs on my 510 and wanted some velocity stacks for them. I got online and found some at the z-store. They were just tall enough so you would run k&n filters over them if you wanted. Turns out they were ONLY for the Z.

I called the Z-store to see if I could return them, guess what?

If you don't own a Z and order from the Z store you can NOT return them.

 

" Returns are a part of doing business. A no hassle return policy such as we have here at Motorsport, is an important part of good customer service."

 

This is crap. Customer service is crap.

[uberkevin]

Wow. You'd think they'd understand..

 

 

At the same time how many of these do you think they are selling everyday... be it 300$ or what ever they would have to sit on them for a little while maybe before they sell.. either way.. they should be financially stable enough to forsee something like this.. or other shit..

 

This is pretty Fuck up tho!!

 

Hopen you can find a Z guy to sell them to.

[Mattndew76]

Is the Z store a one person outfit like myself? 

 

I have to keep a few pennies handy just in the event people are unhappy. It sux but its how business has to be done on occasion.

 

That sucks Russ. 

[russaroll]

 

 

It's not a big corporation. They have like 13 employees but at the same time it's not a one operation. I'm just a little burnt. Going to throw them on here and hybrid z and see if I can't recoup some of my money.

[510T]

Copied from "The Z store"

---------------------------------

 

Returns: Returns are a part of doing business. A no hassle return policy such as we have here at Motorsport, is an important part of good customer service.
1. PLEASE CALL US BEFORE RETURNING ANY ITEM. Most problems can be solved with a telephone call.
2. All items returned must be in unused condition, and in the original packages.
3. We cannot accept returns on electrical or emission control parts, books, manuals, tools, and certain competition items.
4. You will be issued a return authorization (R.A.) number. This number allows us to track and process your return quickly and efficiently. Write the R.A. number on the outside of your return package, include a copy of your original invoice, and return the package within 10 days of the receipt of your R.A. number. We will not accept any returns without an R.A. number.
5. Carefully package and insure all items for their full value. Lost or damaged parts cannot be exchanged or refunded.
6. Return packages must be sent prepaid directly to our address. We do not accept packages returned to us by Greyhound or other shippers that require us to make terminal will calls. Any return sent C.O.D. will be rerouted back to you by your freight company.
7. Refunds will be issued in the same method of payment used for the original purchase.
8. Parts returned on a non-exchange basis are subject to a 20% restocking fee.
9. No returns will be accepted after 30 days.

 

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Nothing in there about owning a Z. WTF?!

[russaroll]

I know. I called, just like it says #1. Because its a 510 and not a Z its a "custom application" is what I was told.

[maltese]

Was it within 30 days from the purchase date?

[russaroll]

I bought them last week.

[datzenmike]

I know. I called, just like it says #1. Because its a 510 and not a Z its a "custom application" is what I was told.

 

Custom would be if it was modified, otherwise if in original package and unused it should be accepted as a return. Possibly a small % for a 're-stocking fee'.

 

Go in there and flip. Call the BBB and report them.

[maltese]

I bought them last week.

Then they have no excuse. Poor customer service.

[banzai510(hainz)]

tell them your z car was totaled the day after and you don't need it