Carr Nissan reamed us good... need mechanic

[Figbuck]

For the 2nd time in ten years my wife had her car wadded up by somebody else. Hospitals suck, surgery sucks, daytime TeeVee sucks when you can't drink because of meds. When the insurance finally threw us a chicken bone, we decided to get a newer car with airbags. Not a brand new car but late model.

 

I was over at Beaverton Nissan last year getting a part for my 620. A lot salesman made a comment like, nice Datsun, you don't see them much anymore. We got to talking about motorcycles and then cars. I said, we have $ome ca$h and good credit. We are looking for a fuel efficient sedan what do you have? He said he would look for something, they have three lots, and needed to make some deals before the end of the month.

 

A week later he calls us up and says, I got some stuff for you to look at. The first car we looked at was a 2012 Sentra. Near mint condition and the right color. They worked out a smoking deal for us and without a bunch of screwing around we got a cool new car. Great looking car, a blast to drive and the best part is a killing sound system!

 

They always try to sell you maintenance packages or drive-train warranty, what ever all that stuff is. One thing they offered was oil changes for life. It think it was $200 or something, maybe as much as $400... I will have to look. But my wife says, think about it... you won't have to change the oil ever again. I said, OK but you will have to bring it over here. The credit manager said he bought a Rogue and got the plan. He said they do it in less than 30 minute with an appointment, or you could just drop by and they still try to do oil changes fast. 

 

Sounded too good to be true. It was. Called up to make an appointment for a scheduled oil change. The service writer filled out the paper work, had me sign, took the key. Then they said, "Beaverton Nissan was bought by Carr. We will honor your oil change deal this time... and one more time." The rest of the conversation left me so angry, that I had to walk out because I was shaking.

 

Would love to hear your thoughts about this?

 

 

So the upshot of the deal is that we were OK with taking the car to Beaverton Nissan for service. No way in hell will I ever go to Carr Nissan for any reason. 

 

Can anybody recommend a Nissan-centric shop, or even an owner-operator around SW Portland or Beaverton? I don't want to touch this car, but want to keep up on the scheduled maintenance.  

[DanielC]

Try Gladstone Nissan.  When I took Ratsun there, to get the front alignment checked, they told me straight up what was wrong, and fixed it.  they charged me I think $79.95, a reasonable price.

About two weeks later, I got a credit for $25.00, for more purchases at Gladstone Nissan.

 

Here is the kicker.  If you mention Community.Ratsun,net, they give you a discount on parts.  Ask for Andrea in the parts dept.

 

I know having to drive down 217 is a PITA.  but I think it would be worth it.

[danfiveten]

Even though andrea still works at gladstone i refuse to go there because of what they did to mike in parts.

 

I have never had a issue with beaverton nissan, aka carr now.  Heres the thing, when you sign up for those oil change plans, you need to read the fine print. Beaverton nissan has been for sale for like 5 years now, and in the fine print it even says that if they sell or change ownership, they do not have to honor such a deal.   Why you should never give in to such plans, its just a add on to get more money.  Beaverton Nissan is still the only dealership i will take my cars to be serviced, as they know my datsuns, i drive all the way from vancouver out there.   Sucks you got screwed, i would maybe talk to a lawyer and see about a class action, but dont blame carr, they are new owners.  Take this into thought

 

You buy a business, and some dude comes in, and says hey, i have life time free smoothies for life, i bought the plan from the original owners.  Are you going to honor it and loose money because of the previous owners?  Its a ethics question right there, carr is a big bussiness, and its their choice, its a shitty one, and to me they SHOULD honor it, but really they dont have to.  Like i said, always read the fine print.

 

On the other hand i think they still operate the hyndai dealer up the street, you should see if so (if carr did not buy that out to) and see if they would honor the oil changes there fi its the same owner from that time before they were bought. 

[danfiveten]

I will never buy into anything thats said to be a life time warranty. Also im not trying to be a asshole in any way, someone recently said i come out as a dick online, its just how i type i guess. 

 

http://www.lifetimewarrantymyths.com/

 

 

This is also from the midas lawsuit about lifetime changes.

keep in mind that a lifetime contract does not mean "your" lifetime. In reality, it means as long as the company in question stays in business, has the same owners and can afford to sustain the agreement. And even then- the agreement may not hold up

[nismo dr]

Beaverton Nissan sold you the lifetime oil change, they have chosen not to honor them at their other dealerships, Damerow Ford, Beaverton hyundai, Gresham Dodge. They are who you have a problem with. Carr Auto Group has this crazy idea that we should  actually get  paid to work on vehicles. 

 

By the way, which service writer did you speak with? 

 

And don't write us off just yet, I mean Eagle_Adam is going to be our new lube tech soon, I know he will change the hell out of your oil

[]2eDeYe]

I would tell them they need to refund your $200 or $400 and pay for the oil change out of that and then never bring it back there.

[Eagle_Adam]

I can help if u bring it to my place

[a.d._510_n_ok]

Never heard of Carr but it sounds like they don't mind losing hundreds of thousands of dollars in new/used car sales by saving a few thousand on oil changes and forever alienating potentially repeat customers. It's probably standard boiler plate when a dealership changes hands but it's still BS.

[danfiveten]

Not really bs, people never read the fine print, life time does not mean your lifetime.  Dont blame the new dealership for you not reading the fine print.  

[flatcat19]

Do what the Dr. said.

Go complain at the other dealers that used to own Nissan.

[DanielC]

People think they are getting deal when they buy a car, with "free maintenance"  They are not.  What is "FREE", is included in the purchase price.  

There are also many dealer offering "quick oil changes" for less than the price of what you would spend on five quarts, and a filter. The dealers do this, to get your car into the shop.  Then the brakes are inspected, you are told that they need work, the shocks, or struts need replacing, ETC.

I had a service manager tell me my then new Ford Aerostar needed the fuel injectors cleaned, it had 18,000 miles on it.

 

Generally, people who get "free oil changes" or free maintenance for life, are people who do not know enough about cars to know when they are being taken for a ride, financially.

 

Moral of the story, change your own oil.  Let the car sit overnight, draining if possible.  Why do many places push quick oil changes?  Two reasons.  Beat the flat rate for oil changes, and if a half quart of dirty oil stays in your engine, that is a half quart less of oil the shop has to use, to refill the engine.

[Rjawm]

Never heard of Carr but it sounds like they don't mind losing hundreds of thousands of dollars in new/used car sales by saving a few thousand on oil changes and forever alienating potentially repeat customers. It's probably standard boiler plate when a dealership changes hands but it's still BS.

 

A dealers standard line of thinking is that for every 1 dissatisfied customer, there are 5 more waiting to get in here and buy something.  Thing is, whether rude/straightforward/tactless or not, they are correct in following that line of thinking.  Anything short of a class action law suit and you hardly cause a bump in their road.

[flatcat19]

I will never buy into anything thats said to be a life time warranty.

What kind of tools do you purchase?

[danfiveten]

Last time i purchased tools was a screw driver 1 year ago, i run off tools that are 20+ years old from my grandfather that he left to me, back when thigns were meant to last

[HRH]

There aren't any tools like that that don't cost an arm and a leg.  All my Carlyle tools at NAPA are lifetime warranty (most actually, not all, like torque wrenches).  I don't care where you are, if you use tools, you'll break tools, period.  Granted some break quicker than others.  And some people think a 3/8s ratchet is supposed to be used as a 1/2 breaker bar. ;)

[Burabuda]

How the story should've gone:

 

 

I was over at Beaverton Nissan last year getting a part for my 620. A lot salesman made a comment like, nice Datsun, you don't see them much anymore.

I tell him get the hell outta my face pussy fart.

 

A week later he calls us up and says, I got some stuff for you to look at.

I tell him you ever call me again I will shove your nose down your throat.

 

Then they said, "Beaverton Nissan was bought by Carr. We will honor your oil change deal this time... and one more time."

Then I said well either you honor my free oil changes or allow me to pound your face into a burger bundle.

 

Moral of the story: Don't Fuck With Figbuck.  

 

 

 

[]2eDeYe]

There aren't any tools like that that don't cost an arm and a leg.  All my Carlyle tools at NAPA are lifetime warranty (most actually, not all, like torque wrenches).  I don't care where you are, if you use tools, you'll break tools, period.  Granted some break quicker than others.  And some people think a 3/8s ratchet is supposed to be used as a 1/2 breaker bar. ;)

 

 

:blush:  :angel:  :rofl:

[Figbuck]

Let's see... I have been owning and driving Datsuns and Nissans for  46 years. I owned and operated three state licensed, bonded and insured construction contracting business for over 30 years. 

 

I'm pretty sure that I have composed and signed more contract/specification packages than all you hourly worker bees put together will ever see in a life time. My lawyer for many years, "Mad Dawg", made sure that all my contracts had boiler plate fine print that was totally biased in my favor. I never would never have signed one of my contracts!

 

When we were getting the maintenance program sales pitch, my wife and I looked at each other and said... If we only get four oil changes then it will be a push... five changes and it's a deal. I want to drive the car not work on it. 

 

The figbuck fine print says; Carr Nissan thinks it values it's ongoing customer relationships. While Carr Nissan doesn't have to honor any deals the previous owner made... they underestimated how much it is going to cost them in lost business, as otherwise good customers who get jacked up turn on them. 

 

It's not the money. It's the amateur nature of the way the service writer handled the whole encounter. The ugly fat little beast should have shut her big mouth and got her manager to deal with me.

 

One thing I learned running a service business: The customer is not always right. The customers are helpless fools and ignorant idiots for the most part. THE CUSTOMER IS KING!It doesn't matter if he is right. The customer writes the checks and whips out the plastic to pay the bill!

 

They could have cut a deal where we get the oil changes free with the service intervals. We need the 20K service done. Who is the service tech at Carr Nissan that would have had that job? Guess he won't get any pay checks from us.

 

They could have told us to take a hike from the jump. Carr didn't make the deal, we are idiots for buying a service agreement in the first place. We can't change your oil for "Free"... we need to pay our mechanics... or throw them a bone as it is know in the business."

 

They could have said. we will credit you the amount of the service deal... and change your oil for the listed price of the job, so we get our five or six oil changes. It's a deal. Not a good deal or bad deal, but a fair deal. A fair deal for an established dealership owner, who wants a five star reputation in the community.

 

All my best jobs and biggest contract dollar amounts or, straight up lucrative Cost/Plus or fast track Time & Materials jobs, came through word of mouth referrals. Not through any kind of marketing or advertising. Because I was fast, good and ethical... and I took care of my clients... I got good jobs, that had good money and good clients. 

 

They never said, "Clary is really good, but he is too expensive." They said, "Clary is expensive but he is really good., you should use him." I'm talking about six figure projects, not fleecing some poor slobs for tune-ups and tire rotation.

 

It ain't about the money... it's about getting taken care of. It's a service business. Right? The big sign in front that says SERVICE?

 

Maybe I'm full of shit here and Rjawm has the situation dialed in... "A dealers standard line of thinking is that for every 1 dissatisfied customer, there are 5 more waiting to get in here and buy something.  Thing is, whether rude/straightforward/tactless or not, they are correct in following that line of thinking."

 

DanielC it's too much of a slog to get to Gladstone. Carr Nissan is five miles away, and that is to far to drive for service. There has to be ten good shops with in five blocks of us... just need the hook-up. 

 

So Nismo Dr. You do side work? 

 

If Adam is a lube tech... then for sure we aren't going back.... Hahahahahahahahahahahahahahahahahahahaaaaaaaa

[a.d._510_n_ok]

A dealers standard line of thinking is that for every 1 dissatisfied customer, there are 5 more waiting to get in here and buy something.  Thing is, whether rude/straightforward/tactless or not, they are correct in following that line of thinking.  Anything short of a class action law suit and you hardly cause a bump in their road.

still, I would angie's list and BBA their sorry asses as much as I could to try and warn the next folks.

[bananahamuck]

There is so many legal experts in here to pick this statement apart ,, but when a company buys out another,, there is always an legal agreement on taking over the prior companies liabilities, no matter what that service writer says.

 

BBB or small claims this bitch and see where they stand. Small claims is a bitch timewise but they might settle as they would have to spend far more than the measly $300. they OWE YOU

[danfiveten]

still, I would angie's list and BBA their sorry asses as much as I could to try and warn the next folks.

Really, its not carrs fault, he needs to go after the ORIGINAL owner of the dealership.  Not carrs fault, responsiblity, or anything to give a flying fuck pretty much.   To them its not a loss of business if you dont come back, because you expected free oil changes, so to them its a not a loss.  They hope you will go to jiffy lube, or some other sub par place that will cause your engine to blow, and then end up back for warranty work, find it was  that sub par places fault, then make you pay for it.  I would suck it up, go after the original owner, and try to make a good relationship with carr, maybe talk to ivan and see if they can work out at least a discounted oil change program for you since you got screwed on that lifetime thing?  Talk to them and work with them, not insult their employees :(  We no longer live in the day of the customer being right / king, we live in the day of the customer being the bitch, and the company the one with the cheese.  

[]2eDeYe]

Do you work at Carr or something?

 

 

If Carr bought the dealer, then they bought the contract, it's as simple as that. Otherwise Figbuck can stop making payments on the car as the contract no longer exists.

[Rjawm]

Do you work at Carr or something?

 

 

If Carr bought the dealer, then they bought the contract, it's as simple as that. Otherwise Figbuck can stop making payments on the car as the contract no longer exists.

 

 

You know why you have to sign all those different documents at the closing of a car sale?

 

Just for this reason, each is a separate contract, each held to there own set of defined rules set within the signed document.  That way the dispute of one contract doesn't automatically cause dispute with any other contract.  Each is its own entity.

 

It has to be kept in mind that car dealers have operated in CYA mode almost since inception, so therefore they have some of the most worked out contracts of all industries.

 

Does it suck? Yes, very much so.  But it's also why as car people we usually refer to them as "stealerships"

[]2eDeYe]

Sorry, but if I pay for a service and that contract is in writing I am either getting the service or the $ back. Change of ownership does not negate a service contract.

[danfiveten]

Sorry, but if I pay for a service and that contract is in writing I am either getting the service or the $ back. Change of ownership does not negate a service contract.

lol must love the world you live in, be nice if it worked like that but it dosnt, the new owners bought the location, need to learn how car dealers work.  Would love to see the payments stop, the car repoed, credit ruined.  More than likely in his contract it says exactly what happend and that they can end it at any time. Lifetime does not mean your lifetime, it means of how long the dealer wants to offer it.  

 

And no i dont work at carr, but i hate people bashing someplace that was not responsible for their error. Falling for lifetime stuff is your own fault, no such thing as a to good to be true deal.    Beaverton has been the only nissan dealer im willing to go to because of how good their staff is, and having knowledgeable techs (doctor)   Love when people come into threads and troll bad advice :(

 

Done commenting in this,  Go after the oriignal dealer dude, otherwise you will not get anything. Also try talking to carr and see if you can work out some kind of discounted oil program since the previous owners fucked you. They KNEW they were selling the dealer the alst 5 years, so they did this to screw people over, dont blame carr for beavertons scam.